Terms & Conditions

Last updated: 29 January 2026

These Terms & Conditions (“Terms”) apply to all quotations, bookings, hires, supplies and services provided by Forklift Hire Solutions Ltd (“we”, “us”, “our”) to the customer (“you”, “the Hirer/Client”). By placing an order, accepting delivery, permitting work to start, or otherwise using our Equipment or Services, you agree to these Terms.

1. Definitions

• Equipment: any forklift, access platform, attachment, accessory, consumable, or other plant/machinery supplied by us.
• Services: any operator/driver provision, transport, logistics support, on-site support, maintenance assistance, or related work supplied by us.
• Hire Period: the period from delivery/availability (whichever occurs first) until collection/return and confirmation of off-hire by us.
• Site: the location(s) where Equipment/Services are delivered or performed.

2. Quotations, Bookings & Contract Formation

• Quotations are valid for the period stated in the quotation (or, if none, for 24 hours) and are subject to availability and change.
• No contract is formed until we confirm your booking in writing (including email/WhatsApp confirmation) or we deliver Equipment / commence Services, whichever happens first.
• Where your purchase order or terms conflict with these Terms, these Terms prevail unless we expressly agree otherwise in writing.

3. Customer Responsibilities (Site & Safety)

• You must ensure the Site is safe, accessible, and suitable for delivery/collection and operation of the Equipment (including adequate ground bearing capacity, clear access, and safe working areas).
• You must provide accurate Site details and any restrictions (height/weight limits, time windows, permits, inductions, escorts, etc.).
• You are responsible for complying with all applicable health & safety duties on Site (including safe systems of work, risk assessments, and ensuring competent supervision).
• You must not require any person supplied by us to work in unsafe conditions. If safety is compromised, we may stop work and charges will continue in accordance with these Terms.

4. Delivery, Collection & Off-Hire

• Delivery/collection times are estimates. We are not liable for delays caused by factors beyond our reasonable control (traffic, weather, site conditions, third parties, etc.).
• The Hire Period continues until off-hire is confirmed by us. Requests to end hire must be made in writing and collection is subject to scheduling.
• You must provide safe, unrestricted access for collection. Waiting time, aborted visits, or re-attendance may be chargeable.

5. Use, Care & Condition of Equipment

• Equipment remains our property (or our supplier’s property where applicable) at all times.
• You must use the Equipment only for its intended purpose and within rated capacity and manufacturer limits.
• You must not modify, repair, or alter the Equipment without our written consent.
• You must keep the Equipment secure and protected from theft, damage and adverse conditions, and must not remove it from the Site without our written permission.
• Fair wear and tear excepted, you are responsible for loss of or damage to the Equipment during the Hire Period, including theft, vandalism, misuse, overloading, or negligent operation.

6. Fuel, Charging & Consumables

• Unless otherwise stated, fuel/charging costs and consumables may be chargeable and are not included in hire rates.
• If a refuelling/charging service is provided by us, the applicable charge will be stated in the quotation/booking confirmation or invoice.

7. Operators / Labour

• Where we supply an operator/driver, the operator is supplied as part of our Services and remains under our employment/engagement.
• You must provide lawful instructions, safe working conditions, Site induction and welfare facilities as required by law.
• You must not instruct the operator to use Equipment in an unsafe manner or outside agreed scope. We may refuse unsafe instructions and may stop work if conditions are unsafe.
• Unless otherwise agreed, minimum hours/shift charges apply once a booking is confirmed and the operator is dispatched or arrives on Site.

8. Insurance

• You are responsible for maintaining appropriate insurance for the Hire Period, including (where applicable) hired-in plant insurance, public liability, and employer’s liability.
• If we agree to arrange hired-in plant insurance, the premium/charge must be paid as invoiced and coverage is subject to insurer terms and any declared conditions.

9. Charges, Invoicing & Payment

• All prices are exclusive of VAT unless stated otherwise.
• Unless agreed in writing, invoices are payable within 30 days of invoice date.
• We may require advance payment, a deposit, or security, especially for first-time customers or higher-risk hires.
• Late payment may attract statutory interest and recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998 (where applicable).
• You must notify us in writing of any invoice dispute within 7 days of invoice date, giving full details. Undisputed amounts remain payable on time.

10. Cancellations & Rescheduling

• Confirmed bookings cancelled or rescheduled at short notice may incur charges (including transport, minimum hire, and/or minimum labour hours) depending on the costs already committed.
• Where a specific time/date is critical, you must request and obtain written confirmation from us that it is guaranteed. Otherwise, timing is best endeavours.

11. Defects, Breakdown & Maintenance

• You must promptly report any defect, warning light, malfunction, accident or damage and stop using Equipment where continued use may be unsafe.
• Do not attempt repairs. We will arrange inspection/repair where appropriate.
• We are not liable for loss of profit, loss of contract, delay damages or other indirect losses arising from breakdown or unavailability, except where liability cannot be excluded by law.

12. Limitation of Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law. Subject to that, our total aggregate liability arising out of or in connection with the Contract (whether in contract, tort, negligence or otherwise) shall be limited to the total fees paid (or payable) to us for the relevant booking in the three (3) months preceding the event giving rise to the claim.

• We shall not be liable for indirect or consequential losses, including loss of profit, loss of business, loss of goodwill, or business interruption.
• You are responsible for site conditions, third-party acts/omissions, and all lifting/handling plans unless expressly agreed otherwise in writing.

13. Complaints & Claims Procedure

• Any complaint must be submitted in writing to our email address below, with supporting evidence, within 7 days of the incident (or, for hidden damage, within 48 hours of discovery).
• You must give us a reasonable opportunity to investigate and, where appropriate, to remedy any issue.
• Failure to notify within these timeframes may prejudice investigation and may affect the outcome, subject always to your statutory rights.

14. Data Protection

We process personal data in accordance with our Privacy Policy. Where you provide us with personal data relating to third parties (e.g., site contacts), you confirm you have a lawful basis to share it with us.

15. Force Majeure

We are not liable for delay or failure caused by events beyond our reasonable control, including severe weather, road closures, industrial action, supplier failure, or other circumstances outside our control.

16. Governing Law & Jurisdiction

These Terms and any dispute arising out of or in connection with them shall be governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, unless mandatory consumer rules apply.

Forklift Hire Solutions Ltd
Email: enquiries@forklifthiresolutions.org
Website: www.forklifthiresolutions.org