Privacy Policy

Last updated: 29 January 2026

This Privacy Policy explains how Forklift Hire Solutions Ltd (“we”, “us”, “our”) collects, uses, stores and shares personal data. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Data controller: Forklift Hire Solutions Ltd
Contact email: enquiries@forklifthiresolutions.org
Website: www.forklifthiresolutions.org

2. Personal data we collect

• Identity data: name, job title, company name.
• Contact data: email address, telephone number, postal address, site address.
• Booking and service data: hire requirements, dates, locations, site contacts, delivery instructions.
• Financial data: invoicing details, payment references and transaction information (we do not store full card details if processed by third parties).
• Technical data: IP address, device/browser information, and usage data (where permitted and/or consented).
• Communications: emails, messages, call notes relating to enquiries and service delivery.

3. How we use personal data

• To respond to enquiries and provide quotations.
• To enter into and perform contracts with you (hire, operator services, transport and related services).
• To deliver, manage and support services (including scheduling, site coordination, compliance and safety administration).
• To issue invoices, process payments, keep accounts and manage credit control.
• To comply with legal obligations (e.g., tax/accounting, regulatory requirements).
• To protect our rights and handle disputes, claims and insurance matters.
• To improve our website and services (analytics only where permitted/consented).

4. Lawful bases for processing

We process personal data under one or more of the following lawful bases:

• Contract: where processing is necessary to perform a contract or take steps at your request before entering a contract.
• Legal obligation: where required for compliance with applicable laws (e.g., tax/accounting).
• Legitimate interests: where necessary for our business interests (e.g., responding to enquiries, fraud prevention, service improvement), balanced against your rights.
• Consent: where required (e.g., optional analytics cookies or certain marketing communications). You can withdraw consent at any time.

5. Sharing your data

We may share personal data with trusted third parties only where necessary, including:

• Transport partners / hauliers for delivery and collection logistics.
• Suppliers/subcontractors where required to fulfil a booking.
• Professional advisers (accountants, solicitors) and insurers.
• Payment providers and banking partners for processing transactions.
• Regulators and authorities where legally required.

We require third parties to respect data security and process data in accordance with the law.

6. International transfers

We aim to keep data within the UK. If data is transferred outside the UK, we will ensure appropriate safeguards are used, such as adequacy regulations or approved contractual protections.

7. Data security

We implement appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse or disclosure. No method of transmission or storage is 100% secure; however, we take security seriously and continually review protections.

8. Data retention

We retain personal data only for as long as necessary for the purposes described in this policy, including legal, accounting and reporting requirements. Typical retention periods may include up to 6 years for certain records (for tax/accounting), unless longer is required due to disputes, insurance or legal claims.

9. Your rights

Subject to certain conditions, you have the right to:

• Request access to your personal data.
• Request correction of inaccurate or incomplete data.
• Request erasure (where applicable).
• Request restriction of processing (where applicable).
• Object to processing based on legitimate interests or direct marketing.
• Request data portability (where applicable).
• Withdraw consent at any time (where processing is based on consent).

To exercise your rights, contact us using the email address above.

10. Marketing

We may send service-related communications necessary to fulfil bookings. We will only send marketing communications where permitted by law. You can opt out of marketing at any time by contacting us.

11. Cookies

For information about cookies and similar technologies, please see our Cookies Policy.

12. Complaints

If you have concerns about our use of your data, please contact us first so we can help. You also have the right to complain to the UK Information Commissioner’s Office (ICO).

Forklift Hire Solutions Ltd
Email: enquiries@forklifthiresolutions.org
Website: www.forklifthiresolutions.org